Privacy Policy | CyberCharge24

CyberCharge24 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electric vehicle charging network and services in Texas.

By using CyberCharge24's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Identifiers

We collect information that identifies you, including:

Name, email address, and phone number
Account username and password
Payment information (credit/debit card details)
Vehicle information (make, model, VIN, license plate)

Location Information

We collect geolocation data to:

Help you locate nearby CyberCharge24 charging stations
Provide directions and real-time station availability
Analyze usage patterns to optimize station placement
Improve our services and user experience

Usage and Device Information

We automatically collect information about your device and how you use our services:

Device type, operating system, and unique device identifiers
IP address, browser type, and mobile network information
Website and app usage patterns, charging session data, and transaction history
Charging session details (start/end times, energy consumed, charging speed)
Crash reports and performance diagnostics

Communications

We collect information when you communicate with us through customer support, feedback forms, contact forms, or email correspondence.

How We Use Your Information

We use the information we collect to:

Provide and facilitate EV charging services at our Texas locations
Process payments and prevent fraudulent transactions
Manage your account and charging sessions
Provide customer support and respond to your inquiries
Send service updates, station availability notifications, and promotional communications (with your consent)
Improve our services, develop new features, and conduct research
Analyze usage patterns to optimize station performance and placement
Comply with legal obligations and resolve disputes
Ensure safety and security at our charging stations

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data analytics, customer support, cloud hosting, email communications, and charging infrastructure maintenance.

Property Owners and Partners

We may share limited usage data with property owners and business partners who host our charging stations to help optimize station placement and performance.

Legal Requirements

We may disclose information when required by law, in response to legal proceedings, to protect our rights and safety, or to comply with Texas state regulations and law enforcement requests.

Business Transfers

If CyberCharge24 is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for data transmission
Encrypted storage of sensitive information
Regular security audits and vulnerability assessments
Strict access controls and employee training
We do not store credit card information on our servers - payment data is processed securely by our PCI-compliant payment partners

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Your Privacy Rights

Texas Residents

As a Texas-based company serving Texas residents, you have certain rights regarding your personal information:

Access: Request a copy of the personal information we have collected about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Opt-Out: Opt out of marketing communications at any time
Data Portability: Request a copy of your data in a portable format

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@cybercharge24.com

Mail: CyberCharge24, Plano, Texas, United States

We will respond to your request within 45 days. For complex requests, we may extend this period by an additional 45 days with notice.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your preferences and settings
Analyze usage patterns and improve our services
Provide personalized content and advertising
Prevent fraud and enhance security

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our services.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations, including Texas energy and utility regulations
Resolve disputes and enforce our agreements
Maintain safety and security records

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law or for legitimate business purposes.

Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services (such as payment processors or mapping services). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

CyberCharge24 services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website and app, and by updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@cybercharge24.com

Mailing Address: CyberCharge24, Plano, Texas, United States

Texas-Specific Notice

CyberCharge24 currently operates exclusively in the state of Texas. We comply with all applicable Texas state laws regarding data privacy, energy services, utility operations, and consumer protection. As our operations expand, this Privacy Policy will be updated to reflect any additional jurisdictional requirements.